Returns & Refunds policy

At Humble Bee, every product is handmade in small batches and quality-checked before it ships. Because our products are cosmetic/skincare items that come into direct contact with skin, we follow the return policy below for hygiene and safety reasons.

What's Eligible for Replacement or Refund

We accept replacement or refund requests only for:

  • Items received damaged in transit

  • Wrong item delivered (different from what you ordered)

  • Defective products (e.g., leaking, broken seal on arrival)

  • Missing items from your order

To help us verify and process these quickly, please record an unboxing video or clear photos showing the issue, package, and shipping label.

What's Not Eligible

Once a product has been opened or used, it cannot be returned or exchanged for hygiene reasons, unless it falls under the damaged/defective/wrong-item categories above. We're unable to accept returns due to a simple change of mind once the seal is broken.

Reporting Window

You must report any damaged, wrong, or defective item within 3 days of delivery, by messaging us on WhatsApp (+91 96673 82007) or emailing hello@humblebee.in with your order number and photo/video evidence. Requests raised after 3 days may not be eligible.

How Refunds Work

Once we've reviewed and approved your request, we'll offer a replacement (subject to stock) or a refund to your original payment method. Approved refunds are processed within 5–7 business days of approval; the funds may take a few additional days to reflect in your account depending on your bank.

Order Cancellations

You can cancel your order for a full refund before it has been dispatched. Since we begin processing and share your tracking link within 24 hours of ordering, please contact us as soon as possible if you need to cancel. Once an order has shipped, it cannot be cancelled — if there's an issue on arrival, it will be handled under the damaged/defective/wrong-item process above.

Shipping Costs

For approved damaged, defective, or wrong-item cases, we'll cover the cost of the replacement shipment. We currently do not charge return shipping in these cases since we typically resolve them with a replacement or refund rather than requiring the item to be sent back

Contact Us

For any return, refund, or order issue, reach us at hello@humblebee.in or WhatsApp +91 96673 82007. We aim to respond within 24 hours.