Privacy Policy

Humble Bee ("we," "us," "our") operates the website www.humblebee.in (the "Site"). This Privacy Policy explains what personal information we collect when you visit or shop with us, how we use it, and the choices you have.

By using the Site or placing an order, you agree to the collection and use of information as described in this policy.

Information We Collect

Information you give us directly: name, email address, phone number, shipping and billing address, and order details, when you place an order, message us, or subscribe to our emails.

Information collected automatically: we use Google Analytics and the Meta (Facebook/Instagram) Pixel to understand how visitors use our Site — pages viewed, time on site, device/browser type, and approximate location. This helps us improve the Site and measure the performance of our advertising. You can control cookies through your browser settings; see the Cookies section below.

Payment information: we do not collect or store your card, UPI, or net banking details on our servers. Payments are processed securely by Razorpay, our third-party payment gateway, which handles your payment data under its own security and privacy standards.

Communication data: if you message us on WhatsApp or email, we retain that conversation to respond to your query and provide support.

How We Use Your Information

We use your information to: process and deliver your order; send order confirmations and shipping updates; respond to questions and support requests; send you marketing emails or WhatsApp updates if you've opted in (you can unsubscribe at any time); improve our Site, products, and customer experience; and run and measure our advertising campaigns (Meta Ads, Google Ads).

Sharing Your Information

We do not sell your personal information. We share it only with:

  • Razorpay (payment processing)

  • Courier/logistics partners, to deliver your order

  • Meta and Google, in aggregated or hashed form, for advertising measurement — not your name, address, or contact details in readable form

  • Law enforcement or regulators, only if legally required

Cookies

Our Site uses cookies and similar technologies (including Google Analytics and Meta Pixel) to remember your preferences, understand Site traffic, and measure ad performance. You can disable cookies in your browser at any time, though some parts of the Site may not work as intended without them.

Data Retention

We retain your order and account information for as long as needed to fulfil orders, comply with tax and accounting laws, and resolve disputes — typically [2 years, per your accountant's guidance] after your last order.

Your Rights

You can ask us to access, correct, or delete the personal information we hold about you, or withdraw consent to marketing communications, by writing to hello@humblebee.in. We'll respond within a reasonable time and in line with the Digital Personal Data Protection Act, 2023.

Children's Privacy

Our Site and products are intended for users aged 18 and above. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below:

Humble Bee Email: hello@humblebee.in

Contact Us

Questions about this policy? Reach us at hello@humblebee.in or WhatsApp +91 96673 82007.